General terms and conditions of business

1. The accommodation contract is concluded as soon as the room has been booked and confirmed or, if confirmation was no longer possible due to time constraints, has been made available.

2. The conclusion of the accommodation contract obliges the contracting parties to fulfill the contract, regardless of the duration of the contract.

3. The innkeeper (landlord) is obliged to pay the guest compensation if the room is not made available.

4. If the guest does not make use of the contractual services, they are obligated to pay the agreed or customary price, less any expenses saved by the innkeeper. Based on experience, these savings amount to 20% of the accommodation price for overnight stays and 40% of the full board price for room and board agreements (room with meals).

5. a) The innkeeper (landlord) is obliged in good faith to make every effort to re-let any unoccupied rooms/apartments in order to avoid losses.

5. b) Until the room is re-let, the guest shall pay the amount calculated according to section 4 for the duration of the contract.

6. The day of arrival and the day of departure are counted as one day.

7. By completing your travel booking, you accept receiving emails that we may send you containing information about your destination and offers (including third-party offers) relevant to your travel booking and destination.

8. The exclusive place of jurisdiction is the place of business.

Privacy Policy

To make a booking, you will need to provide your contact details. You only need to fill in the fields marked with an asterisk (specify mandatory fields here), as well as the booking details (e.g., dates of stay).

We also store your booking date and time. Any additional information (indicated here as optional fields) is not mandatory. The data you provide on our website, including any notes, is personal data and will be processed and used by us to ensure the processing of your booking and the provision of the requested service.

We also use your data to provide you with information relevant to your booking or stay.

The personal data collected during booking will be forwarded to the following third party: Smoobu GmbH – Smoobu.com is software for holiday apartment owners, Wönnichstr. 68/70, 10317 Berlin, Germany. Link to Smoobu's privacy policy:

Data protection



Use of an AI-powered voice assistant to answer incoming calls

We use the IONOS AI telephone assistant to automate the processing of telephone inquiries. This assistant processes call content on our behalf to record, forward, or answer your request. This involves the use of automatic speech recognition (speech-to-text), semantic analysis (natural language processing), and, if necessary, text generation (text-to-speech). Call content may be recorded, transcribed, or documented. This only occurs if you were informed accordingly at the beginning of the call and continue the conversation. You can end the call at any time to prevent this processing.

The data processed includes, in particular, your statements during the conversation, technical connection data (date, time, duration), and any personal data you voluntarily provide, such as your name or telephone number. Interaction data is also processed, for example, regarding the conduct of the conversation or in the event of call termination. The legal bases for this processing are Article 6(1)(b) GDPR (for the initiation or performance of a contract) and Article 6(1)(f) GDPR (legitimate interest in efficient and scalable communication).

For technical implementation, we use subcontractors, particularly for hosting, speech recognition, and semantic analysis. In this context, personal data may also be transferred to the USA by the subcontractor. This generally occurs on the basis of an adequacy decision pursuant to Article 45 GDPR, as the service providers are certified under the EU-US Data Privacy Framework. If such a decision is lacking, the transfer is based on standard contractual clauses pursuant to Article 46(2)(c) GDPR and supplementary safeguards. The requirements of Article 44 GDPR are complied with.

To improve speech processing, pseudonymized data may be used for training purposes. Tracing this data back to individual persons is either impossible or significantly hindered. No automated decision-making within the meaning of Article 22 GDPR takes place.

The data is stored only as long as necessary for the stated purposes. Afterwards, the data is automatically deleted or anonymized.

Cancellation policy


  1. Up to 14 days before arrival: Free cancellation possible. The full amount will be refunded.
  2. 13 to 7 days before arrival: 50% of the booking amount will be refunded.
  3. Less than 7 days before arrival: No refund possible.
  4. No-show or early departure: No refund.